At EMWRAPS, we strive to ensure your satisfaction with our products and services. This Refund and Return Policy outlines the terms under which you may return products and request refunds.
1. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Process
To initiate a return, please contact our customer service team at support@emwraps.com within 30 days of receiving your order. Include your order number and reason for the return.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
4. Non-Refundable Items
Some items are non-refundable, including custom orders and services that have been performed.
5. Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
7. Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website.
